Orders, Shipping and Return Policy
ROLLING ACORN CANYON ORDERS, SHIPPING AND RETURNS POLICY
Last Updated February 8, 2024
ORDERS AND SHIPPING
Payment Methods
We accept the following payment methods through Shopify's and our credit card vendor’s
secure check-out and payment systems:
Credit Cards—American Express, Visa, MasterCard, Discover, and other payments methods
accepted by our credit card payment processor, Authorize.net. All credit card transactions are
subject to verification prior to acceptance and shipping of your order.
Colors
We attempt to display the colors of our merchandise shown in our store as accurately as
possible. However, because a computer monitor’s or other device’s display may vary the colors
shown, we cannot guarantee that your monitor or device will accurately depict the actual color
of the merchandise.
Quantity Limits
We are a retailer and not a wholesaler. We do not sell to individuals or dealers for the purpose
of resale to others. We reserve the right, in our sole discretion, to reject an order or otherwise
limit the quantity of items purchased per person, per household or per order. In addition, in
some cases, certain types, colors or patterns of merchandise may be made available in limited
supply or for limited times. We reserve the right to make all decisions related to quantity limits
or product availability at our sole discretion at any time.
If you are interested in purchasing multiple quantities of items for a corporation or institution,
please contact us at rolling.acorn.canyon@gmail.com .
Domestic (U.S. Orders) Shipping Policy
Delivery Time
We ship most orders within 1-2 business days, but there may be some exceptions. How fast
your order is delivered from there depends on where it's going and which carrier you choose.
Shipping Times
We offer several shipping methods through the U.S. Postal service, including expedited options.
Expedited shipping time delivery estimates begin from shipment date rather than from order
date.
Special Circumstances
If you have an order with special circumstances and/or require a particular delivery deadline,
please contact us at rolling.acorn.canyon@gmail.com so
we can work with you on the details, shipping options and costs.
Free Shipping for United States Purchases
We are pleased to offer FREE Domestic Shipping for all orders placed within the United States
via USPS Media Mail for all books and notepads and via USPS First Class Mail for all pillow
purchases. The following standard shipping delivery times apply for all FREE
Domestic Shipping:
- USPS First Class Mail (for pillow products)—Usually arrive within 2-5 business days from the date of shipping.
- USPS Media Mail (for books and notepad products)—Usually arrive within 7-10
business days from the date of shipping.
We offer expedited shipping options via USPS Priority Mail (delivery within 2-3 business day
from date of shipping) and USPS Priority Express (delivery in 1 business day from the date of
shipping) are available for an additional shipping fee at checkout.
If USPS gives us an error message regarding the address provided in your order, we will write to
you at the email address you provide in your order to request an alternate address to prevent
the item from being shipped and returned to us. This may delay delivery of your order.
If your package is returned to us, we will contact you for further instructions. Re-sending the
package may incur shipping charges to you, and any active free shipping offers do not apply to
re-sending returned packages.
If you have any questions about your order or a particular deadline, please contact us at
rolling.acorn.canyon@gmail.com so we can talk about the
options and costs.
International Orders, Shipping and Taxes
International Orders
If you wish to place an international order, please contact us at
rolling.acorn.canyon@gmail.com so we can talk about the
options and shipping costs.
International Taxes
If you place an order with us from outside the United States, such International shipments
do not include country import taxes and duties such as VAT or GST. Please be aware that your
country may charge you these taxes in order to pick up your package.
RETURNS, EXCHANGES AND REFUNDS
Returns and Exchanges
We accept returns for 30 days of the date of purchase. If 30 days have gone by since your
purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition
that you received it. It must also be in the original packaging and accompanied by either your
name and order number or a copy of the order email confirmation provided to you confirming
that your order was placed.
There are certain situations where a refund or exchange may not be granted (if applicable):
- Books, pillows or other products with obvious signs of use
- Any item not in its original condition, damaged or missing parts for reasons not due to our
error
- Any item that is returned more than 30 days after the date of purchase
We only replace items if they are defective or damaged through causes that are not beyond our
control. If you need to exchange/replace an item for the same item, contact us at
rolling.acorn.canyon@gmail.com for further information
and instructions.
Refunds (if returned within 30 days)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your
refund.
If you return is approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you are expecting a refund but haven’t received it yet, please contact your credit card
company, as it may take some time before your refund is officially posted by your credit card
company. If you have checked with your credit card company and allowed the requisite
amount of days for your refund to be processed by your credit card company and you still have
not received your refund yet, please contact us at rolling.acorn.canyon@gmail.com .
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damaged Items
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at rolling.acorn.canyon@gmail.com and send your item to: ROLLING
ACORN CANYON, INC, PO Box 1571, La Canada CA 91012, United States.
Shipping Costs and Information for Returns
To return your product, please mail your product to:
ROLLING ACORN CANYON, INC.
PO Box 1571
La Canada, California 91012
United States.
Depending on where you live, the time it may take for your returned or exchanged product to
reach you or us, as applicable, may vary.
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable.
If you are shipping products to us worth over $50 for return or exchange, you should consider
using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that
we will receive your returned item from your shipping company.